Responsible gambling
1. General
Gambling at an online casino should always be regarded as a form of entertainment. However, a certain percentage of people may lose control over their gambling behaviour. Before you start playing, it is important to realise that gambling should never be considered a source of income or a way to recover from debts. It is advisable to keep track of both the time and the amount of money spent at an online casino each day.
If you find yourself spending more money than you can afford, or if gambling begins to interfere with your normal daily routine, we strongly advise you to take several precautionary measures, such as setting Personal Limits on your gaming activity, opting for Self-Exclusion, and seeking help and support from trusted independent organisations.
2. Personal limits
To assist you in gambling responsibly, we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in a single game, or on your overall account activity. This functionality is available within your account, under the “Personal Limits” section.
Limits can be amended at any time. A decrease in a limit will take effect immediately; however, an increase will only take effect after email confirmation and once the previous limit of the same type has expired, in order to prevent impulsive decisions. If you require further information or assistance regarding Personal Limits, please contact our Support Team at support@axecasino.com
Deposit Limit. A restriction on the total amount you may deposit over a day, a week, or a month.
Loss Limit. A restriction on the total amount you can lose in the casino over a day, a week, or a month. Please note that the loss is calculated based on your initial deposit, and not on winnings derived from that deposit. For example, if you deposit €50, set a Loss Limit of €10, and later win €1,000, you may still lose more than €10 from your €1,000 balance, as the limit applies to your initial deposit rather than your winnings.
Wager Limit. A restriction on the total amount you may wager over a day, a week, or a month.
Cooling-Off Limit. You may set a Cooling-Off Period for a specific duration. While this limit is active, you cannot deposit funds into your Casino Account and will be excluded from all promotional offers. However, you may withdraw any remaining balance during this time. The Cooling-Off Period is applied to your account immediately. Once it expires, your account will automatically be reactivated.
Self-Exclusion Limit. You may set a Self-Exclusion Period for a defined duration. Once applied, your Player Account will be immediately disabled, and you will be excluded from all promotional offers for the specified period. You will not be able to deposit or withdraw funds while this limit is active. Upon expiry, your account will be automatically reactivated.
Session limit. You can restrict the amount of time you spend gambling. The limitation takes effect instantly. Once you reach the limit, you will be automatically logged out of your account. You can set this limit for any duration between 6 and 1,000,000 minutes.
3. Self-exclusion by request
You may also contact our Support Team at support@axecasino.com to inform us of your decision to stop gambling on the Website for either a definite or an indefinite period of time. We will take all necessary measures to block your access to your account and ensure that you no longer receive any promotional materials.
If you have self-excluded from the Casino, you will not be able to log in to your account or request a withdrawal of any remaining balance. Once self-excluded, please contact our Support Team at support@axecasino.com to initiate the withdrawal of your remaining funds. Our Support Team will contact you within a reasonable timeframe with details regarding the withdrawal process and will assist you accordingly.
Please note that an active self-exclusion does not exempt you from the verification procedure if such verification is required by the Casino in order to process your funds. Any remaining balance will be paid out in accordance with the Casino’s limits and policies.
4. External help
You may contact any of the following organisations for confidential advice and support:
5. Protection of minors
The Casino only accepts players who are at least 18 years of age and employs all available measures to prevent any attempts by minors to register or play on our Website. The Casino reserves the right to request proof of identity, and if it is determined that a player has not reached the legal age to gamble, access to the Website will be denied immediately.
However, we recognise that, due to the nature and wide availability of the Internet, individuals under the legal age may still find ways to register and gamble at online casinos. We therefore strongly encourage parents and guardians to assist in protecting their children from unrestricted access to gaming websites. There is dedicated software available that can assist in this matter. Please visit the following websites for more information: